formaldesigns web store FAQ section

WE ARE NOW AN AUTHORIZED JIMMY CRYSTAL RETAILER! We are an AUTHORIZED RETAILER working Directly with the Designers FORMAL DESIGNS GUARANTEES OUR CUSTOMERS AUTHENTIC, NEW DESIGNER BRANDS DELIVERY TIME NOTICE TO OUR CUSTOMERS: Please read our stated delvery times below which vary depending on the item. FORMAL DESIGNS will not be responsible for delivery times EARLIER than what we state on our Policies Page here at www.formaldesigns.net In order to offer the best for less, we employ a smaller staff. We have these delivery times in place so as not to Over Promise and Under Deliver. It is very important that our Store Policies are READ prior to ordering from us and checking the Acceptance of our Legal Terms and Policies upon checking out. We have our policies in place so there are no misunderstanding of our terms which includes are delivery times. IF YOU NEED AN ITEM FOR A CERTAIN DATE, PLEASE EMAIL US BEFORE PURCHASING CANCELLATION OF ORDERS: We now accept cancellations providing we are notified by the customer WITHIN 72 HOURS from the date of purchase. No Exceptions ALL ITEMS ARE AVAILABLE UNLESS THE LISTINGS STATES: "PRE ORDER" WE DO NOT LIST OUT OF STOCK ITEMS PAYMENTS We are Authorized Merchants to Accept MAJOR CREDIT CARDS Securely. VISA, MASTERCARD, AMERICAN EXPRESS We do not retain your Credit Card information PAYPAL is also Accepted Checks and Money Orders are also accepted sent to our Main Corporate Office: FORMAL DESIGNS 609 Deep Valley Drive at Twin Towers Suite 200 Rolling Hills Estates, California 90274 (Please allow 10 days for check clearance before order processing. If check clears sooner, we will expedite upon clearance) SHIPPING & RETURNS POLICY We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. You will not be able to checkout if this is the case. Shipping & Handling is 100% FREE. The item price you see is all you pay. Our shipping methods include: UPS, FEDEX, USPS Shipping time frames range between 2-12 weeks. On inventory in stock, estimated delivery is approximately 2-3 weeks. If an item has to be ordered for you, please allow up to 12 weeks. You may return most new, unopened items within 14 days of delivery for a full Refund, Store Credit or Even Exchange. We'll also pay the return shipping costs. Returned item(s) MUST be Unworn with all related tagging attached. No Exceptions as we do not "Resell" worn returned items You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days) If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item SIZING If you are unsure of what size is best for you, please contact us as all designer brands vary. Please contact us if you have any Questions. Business Hours Monday-Friday 9-5 PST Closed Weekends and Holidays We are on the West Coast and Pacific Standard Time Zone-We will respond during our open hours.